Pay Online Through the WaterSmart Portal
Make your payment through the new customer portal or the new phone pay system unless your water has been disconnected for non-payment. If your water is currently turned off for non-payment or due to be turned off today, please call our office at 423-892-2890 and press 7 for customer service. Other payment options.
Other Payment Options
- In Person: 3018 Claude Ramsey Pkwy. (Previously Hickory Valley Rd.)
- Business Hours: 8 a.m. – 5 p.m., Monday through Friday
- Night Drop: Located by our front door and at the drive-thru window for after-hours use.
- Satellite Payment Centers: First Tennessee Bank & The Village Market in Collegedale. Payments are accepted on current bills only during their normal business hours and a bill must be presented with each payment. Satellite payment centers do not accept e-bills.
- Automatic Bank Draft: Sign up through Eastside Utility.
- Mail: P.O. Box 22037, Chattanooga, TN 37422
- 24/7 Pay by Phone: 423-892-2890
