General FAQ

You must pay your bill plus a $35.00 re-connect fee. A $65.00 fee plus the bill if paid after 4pm or on a weekend or holiday to have service restored. Payment can be made in our office or over the phone during normal business hours if paying after hours you can pay the Eastside employee when he is at your meter to restore service. Service personnel can be reached during and after normal business hours at 423-892-2890.

Do you send notices prior to disconnecting water on delinquent accounts?

Yes, we send a delinquent notice out after your second bill becomes past due. You then have 5 days from the mailing date to pay the notice or the water will be turned off. (FAILURE TO RECEIVE BILL OR DELINQUENT NOTICE DOES NOT RELIEVE CONSUMER OF PAYMENT OR DISCONNECTION OF WATER.) If the service is discontinued for non-payment an additional $35.00 charge plus the bill must be paid before service is restored. A charge of $20.00 plus the bill must be paid to keep service on if a utility employee has left the office to disconnect service but has not actually turned the water off yet. For reinstatement of service after 4:00 pm on a regular work day, a holiday, or during the weekend, a charge of $65.00 will be added.

Complete the bank draft form that can be downloaded from our customer resource tab. Return the form to our office along with a voided check. Please allow approximately fourteen business days for processing. This will authorize your financial institution to automatically deduct the amount of your bill. You will continue to receive a bill at your regular billing period. It will show the draft date and the amount that will be drafted from your bank account. This service is free.

If you have a returned bank draft there is a $25.00 return bank draft fee.

The sewer rate is determined by your sewer provider, not the water utility. For questions about rates or have had a leak and need a sewer adjustment, please call your sewer provider at one of the numbers listed.

WWTA (Hamilton County)
Phone: 423-209-7808
Fax: 423-209-7809

City of Collegedale
Attn: Robbie Derrick
Phone: 423-468-1984
Fax: 423-396-3138

Southern Adventist University
Phone: 423-280-3757

You will receive a letter from us when we receive your check back for non payment. You must pay the amount of the check plus a $20.00 service fee to clear your account by the date designated on the letter or water service will be turned off.  If the water is turned off, you will need to also pay a reconnect fee to have service restored.

Name changes can be made at our office or through email at customerservice@eastsideutility.com by providing a picture identification and signing a new contract or submitting a marriage or death certificate. There is no charge.