Smart Meters

Smart Water Meters Are Coming

Eastside Utility will begin rolling out smart water meters this summer.


Eastside Utility's smart meter investment project for residential and commercial customers will replace nearly 24,000 traditional water meters with new smart water meters beginning this summer. The new smart metering system will provide a more accurate system of data, improving internal operations and external customer service.

The new smart water technology will provide Eastside customers with consistently accurate bills and more immediate customer information that is based on daily usage data and is able to help customers spot possible leaks or unexpected water usage. This technology minimizes the potential for missed reads, removes inaccuracies due to old and outdated meters that can under-register water usage, and eliminates the need for someone to come onto your property for manual meter readings, increasing the privacy of your home.



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NEW! Customer Portal

—  Coming Soon  — 

Soon you will be able to track and analyze your daily usage, receive potential leak alerts, and pay your bill from the new customer portal.
New Customer Service Portal
  • Daily Usage Information
  • Customized Notifications
  • Potential Leak Alerts
  • Monthly Water Cost Estimates Based on Your Water Usage

With the new smart meter comes a new customer portal where customers can track their water usage in near real-time to better understand their water usage. Customers will be able to register for a new account once the new portal is released. Until then, customers can use the temporary bill pay link by clicking here or from the bill payment button located on our homepage.

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What are Smart Meters? 

According to the American Water Works Association, “…smart meters are part of an integrated system of meters and information systems that enable communication between meters and utilities.”

How long have smart water systems been around?

Smart water meter systems have been tested and installed all over the world for over 20 years.

What do smart water meters do and how do they communicate?

Smart water meters allow customers’ meters to reliably and accurately measure the use of water in their home or business. The system automatically sends a brief, private, digital message to a data collection tower using a cellular signal—much like a cell phone does now. It’s a way to more accurately measure and bill for the water that is consumed and to quickly pinpoint leaks and unusual water usage.

Why is Eastside investing in smart meter technology?

Installing the smart metering system will help minimize the potential for missed or inaccurate reads, which we hope will increase trust in the accuracy of every water bill. It will also help us to provide faster service with daily usage data that can be used to help spot potential leaks or unexpected consumption. It will even eliminate the need for someone to come onto your property for manual meter readings, increasing the privacy of your home.

When will my installation occur?

Installations will begin once all the necessary infrastructure and testing have been completed and the required number of meters to begin the project have been delivered. It will take around 14 to 18 months to complete all of the meter installations. Installations will be conducted gradually throughout the Eastside service area based on meter reading routes.

  1. Customers will receive a notice in their Utility Bill about 4 weeks before their new meter will be installed.

  2. A postcard notification will be delivered about 2 weeks before meter installation occurs.

  3. A Door Hanger will be left at your home or business to let you know any important details about your new meter installation.  


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