Portal Guides

 

How do I access the new Customer Portal?

The direct link to the new WaterSmart customer portal is https://eastsideutilitytn.watersmart.com.  You will need to first register for a new account if you have not already. Have ready your billing account number and service address zip code and follow our step-by-step guide, or watch the instructional video above. Tip: Be sure to use the zip code for your service address and not your billing address if it's different.

How can I save money with the new smart meters?

Smart meters themselves can’t save you money; however, the information they provide can help you figure out if you are wasting water or potentially have a leak from a leaky toilet, an inefficient washing machine or shower head. You can then use that information to make repairs and other changes to reduce water consumption.  Eastside can provide specific conservation tips and advice about using water efficient devices. Each of these things can help you reduce your water use and, consequently, the amount of your water bill. 

 

 

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