Bill Payment

If your water is currently turned off for non-payment or due to be turned off today, please call our office at 423-892-2890 and press 0 for customer service.

• Payments can be made in person at our office located at 3018 Hickory Valley Rd. Our Business Hours are 8am thru 5pm, Monday thru Friday.
• We also have a night drop located by our front door and at the drive thru window for after hours use.  
• We have two satellite payment centers – First Tennessee Bank and the Village Market in Collegedale. Payments are taken on current bills only during their normal business hours and a bill must be presented with each payment. (Satellite payment centers will not accept e-bills)
• Automatic Bank Draft (sign up thru Eastside Utility)
• Online Payment (InvoiceCloud)
• Mail
• 24/7 Pay by Phone: Available April 2023